Can appointments be canceled or rescheduled?

Yes! Both administrators and customers can manage appointment cancellations and rescheduling.

1️⃣ Admin Management – Via the Appointments Tab
Administrators can cancel or reschedule appointments directly in the Appointments Tab of the SLOTS app. This allows full control over booking changes.

📌 Steps for Admins:
✅ Navigate to the Appointments Tab in the SLOTS app.
✅ Select the appointment you want to modify.
✅ Choose to Reschedule or Cancel the appointment.



2️⃣ Customer Management – Via Email Notification
Customers can reschedule or cancel their appointments through email notifications, if you enable this option in the Notification Settings.

📌 Steps for Customers:
✅ Receive an appointment confirmation email.
✅ Click the Reschedule or Cancel button inside the email.
✅ Select a new time slot (if rescheduling) or confirm the cancellation.





Note: Customer can manage appointments only if admin gives permission on Notification/Custumer notification/Email settings



💡 Tip: Allowing customers to reschedule or cancel their own appointments reduces admin workload and improves customer satisfaction.

❓ If you have any questions, feel free to reach out via chat or email: support-slot@sendmakebecool.com 🚀

Updated on: 24/04/2025